Stepping Stones Nursery

110 West King Street

Helensburgh

G84 8DQ

Common Nursery Questions

Settling In


Choosing a nursery where you are happy to leave your child is an important step for both parents and children. We advise that you come and visit Stepping Stones so that our manager, Mo, can show you around and introduce you to the team. Settling in can be difficult for some children, there may be tears and tantrums, but our team are experienced at settling in new children and new parents too! We understand that this could be the first time you have left your child and we encourage you to come for some short visits so that we can discuss the best ways for your child to settle in to ensure a smooth and happy transition for all.

These visits are included in your registration fee.

Policies and Procedures

All parents are required to read a copy of the policy and procedures before their child starts nursery. A copy of these can be found displayed in the nursery and will be emailed to you on registration. Any questions that you have regarding these please speak to our manager, Mo, who will be happy to answer any concerns you may have.


Policies and Procedures


All parents are required to read a copy of the policy and procedures before their child starts nursery. A copy of these can be found displayed in the nursery and will be emailed to you on registration. Any questions that you have regarding these please speak to our manager, Mo, who will be happy to answer any concerns you may have.


Once your child is ready to start nursery please ensure that you supply the following named items. We advise that you buy an ice pack for your childs packed lunch box to ensure contents remains cool and fresh.

  • Bag/back pack
  • Full change of clothes
  • Nappies, wipes and cream if required
  • Packed lunch if required
  • Spill proof water bottle
  • Indoor shoes
  • Wellington boots
  • Sunscreen
  • Any necessary medication as required


Good dental hygiene developed in the early years will ensure that these habits are carried through to adulthood. Throughout the year your child will be involved in toothbrushing, where they will learn basic hygiene and develop toothbrushing skills. All children will be supplied with a free toothbrush.

Children’s safety and security during their time at Stepping Stones is our single most important responsibility. Our setting is very secure, with a new secure bubble  front door and secure garden areas. All locks and handles are placed high, out of children’s reach. All visitors have to ring our intercom system which transmits pictures direct to our office. Individuals can only be let into the building by a member of our team where they are kept in a secure area while identity verificartion is checked. Visitors are required to sign in and out of the nursery and are escorted around the building at all times and are never left unsupervised. Our improvements within the nursery have inviolved the installation of 16 cameras around the uilding both internally and externally to ensure children are protected at all times.

Stepping Stones endeavours to deal with any complaints parents/carers may have about the nursery in the daily contact with the team. If however you wish to progress your complaint or feel that your complaint has not been dealt with adequately a full complaints policy is available to all parents.


If your child is unable to attend nursery due to being ill, we ask you to phone in and inform the nursery of their absence. Please adhere to rules regarding 48 hours clear in cases of sickness/diarrhoea and on advice of medical professionals for other childhood illnesses.

If your child becomes sick or has an accident while at nursery we will contact parents/carers as a matter of urgency so that a plan of action can be agreed. Any accidents will be logged in our accident book.


At Stepping Stones we work very closely with children and families on a day to day basis. It is a legal requirement for the nursery to hold relevant information pertaining to each individual child and their families, and this will be kept confidential at all times. All information will be stored in a locked cabinet in line with the Data Protection Act.

All staff, students and volunteers are required to comply with all areas of confidentiality, and if found to be in breach will face disciplinary procedures, or in severe cases be dismissed with immediate effect.


Stepping Stones is committed to the inclusion of all children regardless of race, religion or additional needs. Everyone stands to gain if all children are allowed to share the same opportunities and are helped to overcome any disadvantages they have to face.


To ensure all children know what to do in the event of a fire a fire drill will take place every month. In the event the nursery has to be shut immediately all parents/carers will be contacted as a matter of urgency.


The nursery is now equipped with a fully serviced alarm system, automatic closing doors and sprinkler system and emergency lighting as well as the usual fire saftety equipement. Any sign of fire will be sent directly to the fire station ensuring children are kept as safe as possible at all times.

Stepping Stones adheres to a no smoking policy within its premises and grounds.


We kindly ask all parents/carers to adhere to this when picking up/dropping off their children.


0